HardwareProfileException Occurred While Trying to Run Shell32.dll Control_RunDLL C-WXP-System32-sysdm-cpl- Hung Up WinXP
stoney696969 (TechnicalUser) 6 Jan 04 0:16
Need help.
I cannot start 'System Restore', either to use it, or to shut it down. I get an 'error' with:
"An exception occurred while trying to run "shell32.dll,Control_RunDLL "C:WINDOWs\system32\sysdm.cpl",System"
Adaware, Trendmirco, Macaffe fails to show anything.
My highjack log:
Logfile of HijackThis v1.97.7
Scan saved at 10:58:27 PM, on 1/5/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\RunDll32.exe
C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
C:\WINDOWS\System32\MMTray.exe
C:\WINDOWS\System32\shpc32.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\DU Meter\DUMeter.exe
C:\Program Files\AIM95\aim.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\Zone Labs\ZoneAlarm\zapro.exe
C:\Program Files\Executive Software\Diskeeper\DkService.exe
C:\WINDOWS\System32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\hijack\HijackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\PMAIL\winpm-32.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
F2 - REG:system.ini: UserInit=F:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\userinit.exe,
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat
6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {EBCDDA60-2A68-11D3-8A43-0060083CFB9C} - C:\WINDOWS\System32\nzdd.dll
O3 - Toolbar: Pa&nicware Pop-Up Stopper Pro - {B1E741E7-1E77-40D4-9FD8-51949B9CCBD0} - C:\Program Files\Panicware\Pop-Up
Stopper Pro\popuppro.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O3 - Toolbar: (no name) - {ACB1E670-3217-45C4-A021-6B829A8A27CB} - (no file) O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [nwiz] nwiz.exe /install O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd O4 - HKLM\..\Run: [C-Media Mixer] C:\Program Files\PCI Audio Applications\Bin\AudioRack.exe /MixerStartup O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [WinPatrol Plus] C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe O4 - HKLM\..\Run: [MMTray] MMTray.exe O4 - HKLM\..\Run: [SHPC32] shpc32.exe O4 - HKLM\..\Run: [LexStart] lexstart.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [DU Meter] C:\Program Files\DU Meter\DUMeter.exe O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM95\aim.exe -cnetwait.odl O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook O4 - Global Startup: ZoneAlarm Pro.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zapro.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000 O9 - Extra button: AIM (HKLM) O9 - Extra button: Real.com (HKLM) O16 - DPF: axscanner - http://www.pestscan.com/scanner/axscanner.cabO16 - DPF: axscannerruntime - http://www.pestscan.com/scanner/axscannerruntime.cabO16 - DPF: mscomctl - http://www.pestscan.com/scanner/mscomctl.cabO16 - DPF: msvcp71 - http://download.pestpatrol.com/Downloads/Components/msv... O16 - DPF: msvcr71 - http://download.pestpatrol.com/Downloads/Components/msv... O16 - DPF: ppctlcab - http://www.pestscan.com/scanner/ppctlcab.cabO16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cabO16 - DPF: {15B782AF-55D8-11D1-B477-006097098764} (Macromedia Authorware Web Player Control) -
Any suggestions?
stoney
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carrr (TechnicalUser) 6 Jan 04 8:16
Check out this post:
WIth the exception of this entry, your log looks ok:
O2 - BHO: (no name) - {EBCDDA60-2A68-11D3-8A43-0060083CFB9C} - C:\WINDOWS\System32\nzdd.dll
viol8ion (TechnicalUser) 6 Jan 04 8:49
O2 - BHO: (no name) - {EBCDDA60-2A68-11D3-8A43-0060083CFB9C} - C:\WINDOWS\System32\nzdd.dll
That dll is from realnetworks... not evil (other than RA does take over your computer with little icons in your sys tray and all that crap). Try uninstalling Real Audio and see if that fixes the problem... RA has been known to cause system crashes and weird conflicts. When in doubt, deny all terms and defnitions. http://www.wuli.com carrr (TechnicalUser) 6 Jan 04 8:52 Sorry that link posted in so badly...I just noticed it. Try this one: If viol8ion's suggestion doesn't pan out for you, copy and paste your error message into a Google search window. You should find the post I was trying to direct you to as the first hit. viol8ion (TechnicalUser) 6 Jan 04 9:09 What I think carrr is suggesting is to do a system repair, using your System CD. This might be a good idea, AS I don't see any spyware or hijackware on your system according to the hijackthis log. When in doubt, deny all terms and defnitions. http://www.wuli.com carrr (TechnicalUser) 6 Jan 04 9:49 Correct. I posted the link as it had a nice step-by-step walk through. stoney696969 (TechnicalUser) 6 Jan 04 9:55 I tried to repair but the computer wont start the cd. I will try it manually tonight, as suggested. Thanks for the tip, I was pretty sure I was clean but it was real nice getting a second opinion. Thanks again, stoney stoney696969 (TechnicalUser) 6 Jan 04 23:54 Thanks for the information, and tips, but no help so far. When I put in my winxp cd it will still not initalize, and doing it from the 'run' menu gives me a different error code. I am thinking that the system cpl security settings have been changed, so that it wont allow any changes. Everything else is fine, I just cant change my system restore to turn it on or off. I try to stay current on the viri and stuff, and consider myself to be somewhat of an 'advanced' user <g> (not looking for flames). I am pretty good at hunting down spyware and device/driver problems. I am not good at security settings. Is there some way that my system cpl setting have been changed? As an aside, I am getting a DOS attack 4 times per second, which has been stopped by Zone Alarm. Any connection? Thanks for all input... stoney viol8ion (TechnicalUser) 7 Jan 04 8:57 Can you boot into safe mode? If so, do that and try again. When in doubt, deny all terms and defnitions. http://www.wuli.com daveoasis (IS/IT--Management) 14 Sep 05 22:52 Another thought: when you get your PC up and running, immediately clone your hard drive with Norton Ghost, V2i Protector, Acronis, etc. Keep this HD in a safe place. You might use more than one drive. After a problem occurs that is too difficult, just put the cloned drive & replace the master drive. Use the backups and any other data to be recovered to your new drive. You should be in good shape. I have used this technique many times in the last year for my clients.
Good luck and tell us how it is going?
List of Operating System Shell Fixes in Windows 2000 Service Pack 4 (SP4)
View products that this article applies to.
Article ID : 815019
Last Review : June 25, 2003
Revision : 3.0
On This Page
SUMMARY
MORE INFORMATION
"An Exception Occurred" Error Message When You Use Microsoft Active Accessibility to Close the "Display Properties" Dialog Box
Stop Error May Occur When NtGdiPolyPolyDraw Is Not Processed Correctly
APPLIES TO
SUMMARY
This article describes the Windows operating system shell bugs and update scenarios that are addressed in Windows 2000 Service Pack 4 (SP4).
Back to the top
MORE INFORMATION
"An Exception Occurred" Error Message When You Use Microsoft Active Accessibility to Close the "Display Properties" Dialog Box
When you create a custom program that uses Microsoft Active Accessibility to retrieve information from the Settings tab of the Display Properties dialog box and then to close the dialog box, you may receive the following RUNDLL error message:
An exception occurred while trying to run "shell32.dll, Control_RunDLL C:\Winnt\System32\desk.cpl"
Back to the top
Stop Error May Occur When NtGdiPolyPolyDraw Is Not Processed Correctly
In certain situations, when the NtGdiPolyPolyDraw function does not correctly initialize ulCount, the computer may stop responding (crash), and you may receive a Stop error message on a blue screen.
For additional information about the bugs fixed in Windows 2000 Service Pack 4, click the following article number to view the article in the Microsoft Knowledge Base: 327194 ( http://support.microsoft.com/kb/327194/EN-US/) List of Bugs Fixed in Windows 2000 Service Pack 4 For additional information about how to obtain the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base: 260910 ( http://support.microsoft.com/kb/260910/EN-US/) How to Obtain the Latest Windows 2000 Service Pack Back to the top
--------------------------------------------------------------------------------
APPLIES TO
• Microsoft Windows 2000 Advanced Server SP4
• Microsoft Windows 2000 Professional SP4
• Microsoft Windows 2000 Service Pack 4
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Keywords: kbinfo KB815019
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